Shipping Policy

The One Jewellery
Website: https://theonejewellery.com

At The One Jewellery, we aim to deliver your favourite jewellery safely and as quickly as possible. Please read our shipping policy below to understand our order processing times, shipping charges, delivery timelines, and shipping partners.

1. Shipping Charges

We offer the following shipping rates for orders placed on our website:

  • Orders below ₹1,000: A flat shipping fee of ₹45 will be charged.
  • Orders of ₹1,000 or above: Free shipping is provided.

Shipping charges are calculated based on the total eligible order value at checkout.

2. Order Processing Time

Orders are generally processed within 1–2 business days after successful order placement and payment confirmation, where applicable.

Order processing includes order verification, product preparation, packaging, and dispatch arrangements.

During holidays, sales, promotional events, or unforeseen circumstances, processing may take longer than usual. We will make reasonable efforts to process your order as promptly as possible.

3. Shipping Partners

To deliver orders across India, we may use the following courier and postal services, depending on the delivery location and service availability:

  • Blue Dart
  • India Post
  • Shadowfax

The shipping partner for your order will be selected based on factors such as delivery location, service availability, and logistical requirements. Customers may not be able to choose a specific shipping partner.

4. Estimated Delivery Time

Orders are generally expected to be delivered within 7 days after dispatch, although delivery may take longer in certain cases.

Actual delivery times depend on your location, courier availability, weather conditions, public holidays, operational delays, and other circumstances beyond our control.

Remote locations, difficult-to-reach areas, and service disruptions may require additional delivery time. The estimated delivery period is indicative and is not a guaranteed delivery date.

5. Order Tracking

Where tracking facilities are available, tracking details will be shared with customers after dispatch through the contact information provided when placing the order.

Please allow some time for tracking information to become active after the courier collects your package.

If your tracking information has not updated or your order appears delayed, please contact our support team with your order number.

6. Incorrect Address and Failed Deliveries

Customers are responsible for providing accurate and complete shipping information, including the recipient’s name, address, PIN code, and contact number.

Incorrect or incomplete address details, an unavailable recipient, or unsuccessful delivery attempts may result in delays or return-to-origin shipments.

If a package is returned to us because of incorrect address information or repeated unsuccessful delivery attempts, additional shipping charges may apply for reshipment, where permitted by applicable law and communicated to the customer.

7. Shipping Delays

Although we work with established delivery partners, we cannot guarantee that every shipment will arrive within the estimated timeframe.

Delays may occur due to:

  • Courier or postal service disruptions.
  • Weather conditions or natural disasters.
  • Public holidays and peak shopping periods.
  • Remote delivery locations.
  • Incorrect contact or address information.
  • Other unforeseen logistical circumstances.

We will make reasonable efforts to assist customers in tracking delayed shipments and resolving delivery issues.

8. Shipping Policy Changes

The One Jewellery reserves the right to modify shipping charges, delivery estimates, shipping partners, and other shipping terms in the future.

Any updated policy will be published on our website. The shipping charges applicable to an order will generally be those displayed at checkout when the order is placed, subject to applicable law.

9. Contact Us

For questions about shipping, order processing, tracking, or delivery, please contact us through the contact details provided on our website.

The One Jewellery
Website: https://theonejewellery.com

Please include your order number when contacting us so our team can assist you more efficiently.

Last updated: 29 October 2026